(L04) Conflict Management

Personal Development (S)


While business can often see conflicts as being productive by driving new and different opinions, the different ways to effectively manage such conflict depend on many factors. Learn more about managing, controlling and harnessing conflicts by taking this conflict management course.

Course Topics
*Introduction; How Conflict is Perceived
*Conflict Fable – The North Wind & The Sun
*React & Attack – Conflict Is A Fact Of Life
*Conflict Conversations – A 7 Step Plan

  • conflict-management
  • Conflict Management Workbook
  • Conflict Management Infographic
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever